1.) Once the client has received the product they order, they get a primary agreement with TPNutrition of 14 days return policy after delivery of their product. The clients can only return the product which is not used or damaged. The clients must contact first with customer service via email to get an agreement. The customer service email is firstname.lastname@example.org. The clients who don’t follow this step will not be able to return the product.
2.) In case the client wishes to disband the agreement pursuant then he must report this to the company in writing. The client has to send the product – after discussion with TPNutrition – to an address determined by TPNutrition. However, keep in mind that in this case, the client has to accept the expenses and the risk of shipping.
3.) The company reserves all the right to decline returned items or to acclaim, only the portion of the price already paid, just in case if the customer didn’t use the product. However, in case a customer return some used product then he will not get a refund of payment. Keep in mind that the customer will receive only the purchase amount back, not the additional costs, i.e., shipping costs to the client, return costs to tpnutrition, and any tax costs, etc.